The Problem 

If you're a computer support professional or consultant, you may have experienced some frustration in having to jump through hoops to provide remote assistance to customers on private networks. Whether it's dialing into VPNs, port forwarding on routers or restrictive corporate firewalls, each method represents a technical support task in and of itself - sometimes requiring the cooperation of an already frustrated user and standing in the way resolving the issue.

Meet Mac HelpMate: The Solution 

That's where Mac HelpMate can cut through the red tape. With zero-config screen sharing, Mac HelpMate can zoom through almost any firewall, with no help required from the end user. It allows the person providing support to do just that: provide support, efficiently and immediately.