ACN MacWorld Workshop Registration - 2008

By Phone or P.O.


By Mail


By Credit Card

Purchase Order Instructions

Call 773-506-2100
Mail Checks to: MOST
4541 N. Ravenswood
Ste. 202
Chicago,IL 60640
Use secure on-line
shopping cart below.



(click title for details)


Max Size:


MacWorld San Francisco 2009 - Six Hours - Daytime

Create More
(San Francisco)



Sync Squared: Rsync and Imapsync for Profit


MHM Discount: $199
ACN Discount: $249
Full Price: $299



MacWorld San Francisco 2009 - Three Hours - Evening

Create More
(San Francisco)



Mac HelpMate - Taking your service offering to the Next Level





Call 773-506-2100 or e-mail with any questions.

Sync Squared - Rsync and ImapSync for Profit

Monday, January 5, 2009
9:00 am through 4:00 pm
Location (a short cab ride or 15 min walk from the Moscone center):
Create More, Inc.
689 3rd Street
San Francisco CA 94107

$249 for ACNs, $299 for non-ACNs, $199 for Mac HelpMate Professional subscribers (ACNs or non-ACNs).


Workshop leader: Dean Shavit


Join Dean Shavit, ACSA and author of Mac HelpMate, for a day-long workshop delving into two amazing command-line tools: rysnc and Imapsync. Rsync is the same underlying command line tool used by Carbon Copy Cloner and other backup solutions, but if you can learn to use it directly, you can do all sorts of truly amazing things such as remote backups over the internet, keeping two folders in sync, automated scheduled backups, bootable backups, file system snapshots, and even client / sever backups over a network.With an understanding of how of rsync works, you can easily create your own remote backup service for your customers helping protect their data and open new revenue streams for your consulting business.

The workshop will then cover how to get set up with and use Imapsync, a solution for moving IMAP accounts from one server to another, with all folders and sent / receive dates intactvery . Whether you want to migrate a single user or an entire company from Exchange to Kerio, or from Googlemail to Mac OS X Server Mail, or from Communigate to Zimbra, Imapsync makes the process easy and safe for your customers.

Please Note: there are a limited number of seats for this workshop.

What you need to know before registering:

This workshop assumes some very basic familiarity with the Terminal, but not scripting ability or programming knowledge - we're going to take things slowly and thoroughly, with complete explanations and hands-on example of each topic, including a run-through of a scripted backup and a batch mail transfer between two servers. Example scripts for each solution will be provided as part of the workshop, so you'll be ready to hit the ground syncing when you leave!

Part 1: Rsync

Rsync Basics

• How does rsync work
• Running rsync locally without ssh
• Running rync over ssh
• Rsync v. sftp v. scp - which to use
• Running rsync as a simple command
• Common rsync options
• Avoiding simple mistakes and how to use the correct paths
• How to preserve resource forks and extended attributes
• Rsync cross-platform

Getting Started

• Getting the latest version rsync for your machine, and how to distribute it to other machines
• Which versions of rsync should, and should not be used
• Ssh and security concerns
• How to allow ssh (and rsync) traffic through firewalls

Rsync Advanced Techniques

• Changing the TCP/IP port for ssh
• Chaging the TCP/IP port for rsync
• the .ssh directory and its contents
• Bootable backups (cloning)
• How to verify files you've copied with rsync
• Quoting paths properly for remote sync
• A review of obscure rsync options
• Verifying your files

Automating rsync

• Using ssh keys for remote authentication
• Using cron to schedule backups
• Using launchd to schedule backups
• Important differences between Tiger and Leopard
• Verifying your synced files

Rsync Backup Scripts

• lbackup
• mlbackup
• writing your own custom (simple) backup script
• Rsync backup notifications
• Use email for notification
• Use Growl for notification

Wrap-up: Commerical Alternatives to Rsync

• how does rsync differ from commercial solutions?
• what commercial solutions are available, and why would you want to consider them?

Part 2: Imapsync

Introduction to Imapsync

• What does Imapsync do?
• What are the benefits of Imapsync?
• How to get and configure IMAPsync
• IMAP authentication types
• Which mails systems work well with Imapsync? Which don't?

Getting and configuring Imapsync

• What you need to have on your Mac
• Sorting out dependencies
• Where's the best location to set up Imapsync?

Using Imapsync

• syncing individual accouts
• customizing a batch script
• best practices
• logging transfers
• DNS considerations
• How many times to sync?
• How do you know when you're done?
• Using Imapsync for backup and archiving

Mac HelpMate - Taking Your Service Offering to the Next Level

January 5, 2009
4:30pm to 7:30pm
Create More (Alberto Palacios)
689 3rd Street
San Francisco, CA 94107

Registration Fee: $25


Workshop leader: Dean Shavit

Join Dean Shavit, Apple Certified System Administrator and author of Mac HelpMate, for a three-hour power workshop focusing using Mac HelpMate for troubleshooting locally and remotely. Many Mac HelpMate users and subscribers have requested a training session on how to use all of its features, and since Mac World San Francisco is the biggest gathering of Mac HelpMate users, we decided to go ahead and fulfill that request.

If you're currently a Mac HelpMate subscriber, you'll learn how to configure and use new powerful features like Auto HelpMate, Mac HelpMate ZIRO and Mac HelpMate Proactive Alerts for remote support, as well as better ways of leveraging features you use every day.

If you're not a Mac HelpMate subscriber, but are just curious, feel free to attend for a "crash course" in how Mac HelpMate can augment (and in some cases transform!) your consulting or support workflow, as well as valuable information on how to market Mac HelpMate - related services to your customers.

Special Offer #1 Subscribers who choose to renew their annual subscriptions immediately after the workshop will get their $25 workshop fee credited toward the subscription renewal.

Special Offer #2 First-time subscribers who attend the workshop and subscribe will get their $25 workshop fee credited toward the subscription fee.

Elevator Pitch

• The why-what-how of Mac HelpMate
• How Mac HelpMate is different from Apple Remote Desktop and Leopard Screen Sharing
• What is Mac HelpMate?
• How Does Mac HelpMate work its magic?
• Why does Mac HelpMate ZIRO make Mac HelpMate unique?

How to Succeed with Mac HelpMate asa Business Offering

• Where to find good marketing language
• How do subscribers charge for the use of Mac HelpMate?
• Incorporating Mac HelpMate into your workflow
• Using Mac HelpMate to extend your service area
• Using Mac HelpMate to increase your service offerings
• Creating a Managed Service for Mac HelpMate
• ZIRO-Installation Screen Sharing with Mac HelpMate ZIRO
• How to present Mac HelpMate and Auto HelpMate to your customers
• Special opportunities for resellers and service providers

Personalizing Mac HelpMate

• The Value of Personalization
• Examples of stunning personalization - audience participation
• How to re-personalize Mac HelpMate
• Personalizing Win HelpMate
• How to change personalization on your own
• Your five options for the Mac HelpMate "Splash Screen"
• Connecting to the Mac HelpMate server and managing your files

Mac HelpMate Notifications and Email

Reviewing Zero-Config Email
• Getting information from remote machines to your inbox
• Using the contact form and how to set it up for customers

• Sending email and an Apple System Profiler Report as part of the screen sharing process.

Auto HelpMate

Asset Management with Auto HelpMate
• Warranty Management with Auto HelpMate
• Auto HelpMate Standard
• Auto HelpMate Pro
• Mass Deployment of Auto HelpMate Standard

• Package Installation with Auto HelpMate
• Theft Tracking with Auto HelpMate

• Sending email and an Apple System Profiler Report as part of the screen sharing process.

Troubleshooting Locally

• Cleaning options
• Optimization options
• Diagnosing network issues
• Diagnosing disk and S.M.A.R.T issues
• Configuring automated maintenance for the best results

Troubleshooting Remotely

Configure kernel panic alerts
• Configure low disk and memory alerts
• Configure S.M.A.R.T alerts
• Use Auto Share for quick screen sharing for a remote computer
• Configure Auto Share
• How to configure and manage Auto HelpMate on remote computers
• A step-by-step walkthrough of the screen sharing/control process
• Troubleshooting screen sharing problems
• File Transfer during remote sessions
• Best VNC Viewer Options

Q & A